Return & Refund Policy

At Sphantify, we want you to shop with confidence. We work closely with our trusted suppliers and fulfilment partners, to provide quality products and a reliable shopping experience. Please read this Return & Refund Policy carefully before making a purchase.

Eligibility for Returns & Refunds

Damaged or Defective Items

If your product arrives damaged, defective, or not functioning as intended, please contact us within 7 days of delivery. Please provide clear photos or videos showing the issue. Once your claim has been reviewed and approved, we will arrange a replacement or issue a refund where appropriate.

Incorrect Item Received

If you receive an item different from what you ordered, please notify us within 7 days of delivery. Once verified, we will send the correct item or provide a refund where appropriate.

Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us. After confirming the shipment status with our fulfilment partners and shipping providers, we will arrange a replacement shipment or refund where appropriate.

Product Quality Concerns

If the product you receive differs materially from its description or arrives with a manufacturing defect, please contact us within 7 days of delivery. After reviewing your request, we may offer a replacement, partial refund, or full refund depending on the circumstances.

Items Not Eligible for Return or Refund

• Products that have been used, damaged, altered, or misused after delivery.
• Orders delayed due to incorrect or incomplete shipping information supplied by the customer.
• Orders that remain within the published delivery timeframe.
• Items returned without prior authorisation from Sphantify.
• Requests based solely on a change of mind or buyer's remorse, unless required by applicable consumer protection laws.

Timeframe for Requests

Requests relating to damaged, defective, incorrect, or materially different products should be submitted within 7 days of delivery. Claims relating to delayed or undelivered orders should be submitted as soon as reasonably possible after the estimated delivery timeframe has passed.

How to Request a Return or Refund

Email: info@sphantify.com
Please include:

• Your order number
• A description of the issue
• lear photographs or videos showing the problem (where applicable)

Our customer support team will review your request and, where necessary, coordinate with our suppliers and fulfilment partners. If approved, we will provide instructions regarding the next steps.

Refund Process

If your claim is approved, refunds will be processed to your original payment method within 5–10 business days, depending on your financial institution or payment provider. If you have not received your refund within 15 business days after approval, please contact us at info@sphantify.com.

Important Information

• Do not return products to the shipping address shown on the package unless instructed by us.
• All returns must be authorised by Sphantify Smart Tech before being sent.
• Unauthorised returns may not be accepted or refunded.
• In some cases, customers may not be be required to return the product before receiving a replacement or refund.

Our Commitment

Your satisfaction is important to us. If you experience any issues with your order, our customer support team will work closely with our suppliers and fulfilment partners to resolve the matter fairly, promptly, and in accordance with this policy.