Shipping Policy

Last Updated: 22 July 2026

At Sphantify, we are committed to delivering your order as efficiently and reliably as possible. We work with trusted suppliers and fulfilment partners to process and ship orders to customers worldwide. Please read this Shipping Policy carefully before placing your order.

Order Processing

• All orders are subject to product availability and payment verification.
• Our online store accepts orders 24 hours a day, 7 days a week.
• Orders are processed within 1–3 business days after payment has been successfully received.
• Order processing takes place Monday to Friday, excluding public holidays.
• During peak shopping periods or promotional events, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

 

Estimated Delivery Times

Destination	Estimated Delivery Time
South Africa	7–20 business days
Canada	7–15 business days
United States	7–15 business days
United Kingdom	7–18 business days
Australia	8–20 business days
Europe	7–20 business days
Other International Destinations	10–25 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the shipping method selected, customs processing, destination country, weather conditions, courier performance, and other circumstances beyond our reasonable control.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination, product size and weight, and the shipping method selected. Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking number once your order has been dispatched. Please allow several business days for tracking updates to appear, as activation times vary between shipping carriers.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Delayed Deliveries

While we strive to deliver orders within the estimated delivery timeframes, delays may occasionally occur due to customs inspections, courier delays, severe weather, public holidays, high shipping volumes, or other circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order. Incorrect or incomplete shipping details may result in delivery delays, additional charges, or unsuccessful delivery. Sphantify Smart Tech cannot be held responsible for orders affected by inaccurate customer-provided shipping information.

Lost Packages

If your order has not been delivered within the estimated delivery timeframe, please contact our customer support team. We will investigate the shipment with our fulfilment partners and shipping providers. Following verification, we may arrange a replacement shipment or refund where appropriate in accordance with our Return & Refund Policy.

Multiple Shipments

Orders containing multiple products may be shipped separately from different fulfilment centres. As a result, you may receive multiple tracking numbers and your items may arrive on different dates.

Delivery Confirmation

Once a shipment has been marked as delivered by the courier to the delivery address provided during checkout, responsibility for the package passes to the customer. If you believe your package has been incorrectly marked as delivered, please contact us as soon as possible and we will assist in investigating the matter.

Circumstances Beyond Our Control

Delivery delays may occur due to events beyond our reasonable control, including customs inspections, severe weather, transport disruptions, industrial action, natural disasters, public holidays, or other unforeseen circumstances. Where possible, we will keep you informed and work with our fulfilment partners to help resolve any shipping issues.

Contact Us

If you have any questions regarding shipping or your order, please contact us:
Email: info@sphantify.com
Website: https://www.sphantify.com
Business Location: Cape Town, Western Cape, South Africa