Terms of service

Terms of Service

Last Updated: 22 July 2026

Welcome to Sphantify ("Sphantify", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or purchasing from our store, you agree to be bound by these Terms.

1. General

Sphantify Smart Tech is an online retailer specialising in smart technology products, mobile accessories, wearable devices, home gadgets, and consumer electronics. We reserve the right to refuse service where permitted by law and to update these Terms from time to time.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision or with the permission of a parent or legal guardian.

3. Products

We make every reasonable effort to ensure product information is accurate. Slight variations in colour, packaging, specifications or design may occur due to supplier updates, manufacturing improvements, screen settings or other factors beyond our reasonable control. We reserve the right to modify, update or discontinue products without prior notice.

4. Pricing

All prices are displayed in Canadian Dollars (CAD) unless otherwise stated. Prices may change without notice. Applicable taxes, duties and shipping charges (where applicable) will be calculated during checkout.

5. Orders

Orders are subject to product availability and payment verification. We may refuse, limit or cancel orders due to pricing errors, suspected fraud, product availability or payment verification issues. Cancelled paid orders will be refunded to the original payment method.

6. Shipping

Orders are processed after payment confirmation. Delivery times are estimates only and are not guaranteed. Tracking information will be provided where available. Please refer to our Shipping Policy for full details.

7. Returns & Refunds

Please refer to our Return & Refund Policy for complete information regarding returns, replacements and refunds.

8. Intellectual Property

All website content is owned by or licensed to Sphantify Smart Tech and is protected by applicable intellectual property laws. It may not be copied or reproduced without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Sphantify Smart Tech shall not be liable for indirect, incidental, consequential, special or punitive damages. Our total liability shall not exceed the amount paid for the relevant order. Nothing excludes rights that cannot lawfully be excluded.

10. Third-Party Services

We may link to third-party websites or services. We are not responsible for their content, products, services or privacy practices.

11. Privacy

Personal information is collected and processed in accordance with our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa, without prejudice to mandatory consumer protection laws applicable in the customer's country of residence.

13. Changes to These Terms

We may update these Terms at any time. Updated versions will be published on this page with a revised Last Updated date.

14. Contact Information

Email: info@sphantify.com
Website: https://www.sphantify.com
Business Location: Cape Town, Western Cape, South Africa

Terms of service

Terms of Service

1. General

2. Eligibility

3. Products

4. Pricing

5. Orders

6. Shipping

7. Returns & Refunds

8. Intellectual Property

9. Limitation of Liability

10. Third-Party Services

11. Privacy

12. Governing Law

13. Changes to These Terms

14. Contact Information

1. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 7–15 business days.

2. Do you offer worldwide shipping?

Yes! Sphantify ships to customers worldwide.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

4. What payment methods do you accept?

We accept secure payments through major credit/debit cards and other trusted payment providers available at checkout.

5. Can I cancel or change my order?

Orders can only be modified or canceled within 12 hours of purchase. Please contact us as soon as possible if you need assistance.

6. What if my order arrives damaged?

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the product and packaging. We’ll work quickly to resolve the issue.

7. Do your products come with a warranty?

Some products may include a manufacturer warranty depending on the supplier. Please check the product description or contact us for details.

8. How do refunds work?

If you are not satisfied with your purchase, you may request a return or refund according to our Refund Policy. Items must be unused and in their original packaging.

9. Why is my order arriving in separate packages?

To provide faster delivery, items may be shipped from different warehouses and could arrive separately.

10. How do I contact Sphantify?

You can reach us anytime through our Contact page or by email:

info@sphantify.comWe aim to respond within 24 hours

11. Are your payments secure?

Yes. All transactions are encrypted and securely processed to protect your information.

12. Do you offer free shipping?

We occasionally offer free shipping promotions on selected products or order amounts.

13. Will I have to pay customs or import fees?

International customers may be responsible for customs duties or import taxes depending on local regulations.

14. How do I know if a product is in stock?

If a product is available on our website, it is generally in stock and ready for processing.

15. Can I return an item if I change my mind?

Yes, eligible items may be returned within the return window outlined in our Refund Policy. Conditions apply.

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